top of page

Privacy Policy

Collision Care Privacy Policy

Effective Date: 1 September 2025
​
Collision Care (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.​

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

  • Personal details such as your name, phone number, email address, and vehicle registration number (when submitted through enquiry forms).

  • Insurance details, if you provide them to us for repair and claims support.

  • Technical data such as your IP address, browser type, operating system, and how you interact with our website.

  • Cookies and tracking data through tools like Google Analytics to improve website performance and provide a better experience.

    We do not collect or store payment details online. Payments are only taken securely by phone or in person.
     

2. How We Use Your Information

  • We use your information for the following purposes:

  • To respond to your enquiries and provide repair estimates.

  • To process bookings, insurance claims, and vehicle repairs.

  • To communicate with you regarding your repair status.

  • To improve our website, services, and customer experience.

  • To comply with legal and regulatory obligations.

    We will never sell or rent your information to third parties.
     

Under UK GDPR, we process your personal data on the following bases:
​

  • Contractual necessity – to provide you with services you have requested.

  • Legal obligation – to comply with regulations.

  • Legitimate interests – to improve our services and respond to enquiries.

  • Consent – where you choose to receive marketing communications.
    ​

3. Legal Basis for Processing

4. Sharing Your Information

We may share your information with:
​

  • Insurance companies and their approved partners to process claims.

  • Third-party service providers (e.g. IT support, website hosting, analytics providers) where necessary.

  • Legal or regulatory authorities if required.

    All partners are required to process your information securely and lawfully.
    ​

5. Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences.

  • Improve website functionality.

  • Track website performance and usage statistics through Google Analytics.

  • You can manage or disable cookies in your browser settings.

    We use Wix’s built-in cookie banner to give you control over your preferences.
    ​

We only keep your personal data for as long as necessary:
​

  • Enquiries: typically up to 12 months.

  • Customer and insurance records: for at least 6 years, in line with insurance and legal requirements.

  • Marketing preferences: until you withdraw consent.
     

6. Data Retention

You have the right to:
​

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data where legally possible.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.

 

7. Your Rights

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. However, no website is 100% secure, and we cannot guarantee absolute protection.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
​
Collision Care
Erith Branch (Registered Office)
Unit 2 Viking Way, Erith, DA8 1EW
enquiries@collisioncare.group
+44 208 175 4996
​

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of last update shown at the top.

10. Updates to This Policy

bottom of page